We want paying for your coffee to be as smooth as making it. Here’s everything you need to know about how payments work on RoastWise, for both one-time orders and subscriptions.
We accept the following payment methods at checkout:
Your payment details are processed securely through our payment provider. We do not store your full card details on our servers.
All transactions are encrypted using industry-standard SSL technology, so your information stays protected from checkout to confirmation.
Your card is charged in full at the time of checkout for standard, one-time orders.
For Subscribe & Save orders:
To update the card on file for your subscription, go to My Account → Subscriptions → Payment Information. For security reasons, changing your payment details may require confirming via a link sent to your registered email address.
All prices on RoastWise are shown in GBP (£).
Have a promo code? Enter it in the Discount Code box at checkout (below your order summary) and click Apply to see it reflected in your total before completing payment.
If your payment doesn’t go through, please check that your card details, billing address, and available balance are correct, then try again. If the issue persists, contact your bank or try an alternative payment method.
For subscription renewal failures, see Section 6 above — we’ll retry automatically and keep you informed by email.
If you notice an incorrect charge or have any billing questions, get in touch and we’ll sort it out promptly. Contact Us →
