Last updated: 15 Sep 2026
Introduction
RoastWise Coffee (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, or subscribe to our coffee deliveries.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
RoastWise Coffee is a coffee retailer based in the UK. Our coffee is roasted by our trusted partner, Chimney Fire Coffee.
For any privacy-related questions, contact us at: privacy@roastwisecoffee.co.uk (placeholder — confirm real inbox)
What Information We Collect
We may collect the following types of information:
- Identity data — name, username
- Contact data — billing/delivery address, email address, phone number
- Order data — products purchased, order history, subscription preferences (grind type, frequency, quantity)
- Payment data — processed securely by our payment provider; we do not store full card details ourselves
- Technical data — IP address, browser type, device information, cookies
- Marketing preferences — whether you’ve opted in to receive emails about new coffees or offers
How We Use Your Information
We use your information to:
- Process and deliver your orders and subscriptions
- Manage your account and subscription preferences (pause, skip, swap, cancel)
- Communicate with you about your orders, deliveries and subscription renewals
- Send marketing communications, where you’ve opted in (you can unsubscribe at any time)
- Improve our website and product range
- Comply with legal and tax obligations
Legal Basis for Processing
We process your data under the following legal bases:
- Contract — to fulfil your order or subscription
- Consent — for marketing emails (you can withdraw consent at any time)
- Legitimate interest — to improve our services and prevent fraud
- Legal obligation — for tax, accounting, and consumer protection compliance
Sharing Your Information
We may share your information with:
- Chimney Fire Coffee — our roasting and fulfilment partner, to the extent necessary to roast, pack and dispatch your order (confirm exact data-sharing arrangement with client)
- Payment processors — to securely handle transactions (e.g. Stripe, PayPal — confirm which are actually used)
- Delivery/courier partners — to deliver your order
- Subscription management platform — to process recurring billing
- Email marketing platform — if you’ve opted in to marketing communications
We do not sell your personal data to third parties.
Cookies
Our website uses cookies to improve your browsing experience, remember your cart, and understand how visitors use our site. You can control or disable cookies through your browser settings.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements. Subscription and order data is retained for the duration of your account plus any legally required retention period thereafter.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain processing
- Request data portability
- Withdraw consent to marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at privacy@roastwisecoffee.co.uk.
Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data: Email: privacy@roastwisecoffee.co.uk Contact Us →
