Shipping Policy

Last updated: 15 Sep 2026

We roast to order and dispatch quickly, so your coffee arrives as fresh as possible. Here’s everything you need to know about delivery times, costs and tracking.

Delivery Areas

We currently deliver across the United Kingdom.

Delivery Costs & Timeframes

Order TypeCostEstimated Delivery
One-time orders under £15[Standard delivery fee — confirm amount]2–3 working days
One-time orders over £15Free2–3 working days
Subscription ordersFree2–3 working days
  • Orders are typically dispatched within 48 hours of roasting, so your coffee is as fresh as possible when it leaves us.
  • Delivery times are estimates and may occasionally be affected by courier delays (e.g. public holidays, extreme weather).

Freshly Roasted, Freshly Dispatched

Because we roast to order rather than holding large stock, your coffee is roasted specifically for your delivery and dispatched within 48 hours of roasting — so what arrives at your door is as close to peak freshness as possible.

Subscription Deliveries

If you’re on a weekly, fortnightly or monthly subscription, your coffee is automatically roasted and dispatched ahead of your next scheduled delivery date. You can view, pause, skip or reschedule an upcoming delivery any time from My Account → Subscriptions.

Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with tracking information (confirm actual courier/tracking provider with client — e.g. Royal Mail, DPD, etc.).

Packaging

We take care to package every order thoughtfully:

  • Home-compostable coffee bags
  • Recycled delivery boxes

Because we care about the journey from farm to cup, we care about the journey to your door too.

Delayed, Missing or Damaged Deliveries

If your order hasn’t arrived within the estimated timeframe, or arrives damaged, please contact us at hello@roastwisecoffee.co.uk with your order number, and we’ll sort it out. See our Returns & Refunds page for how damaged or incorrect orders are handled.

Contact Us

Questions about your delivery? Contact Us →